Top 10 FAQs

How can I register my OTP?

After the personal identity verification, you need to logon to HSBC internet banking for the first time. After setting up your user ID and password, you need to input the serial number and the six digit security code of the OTP.

How much does it cost to reissue an OTP in case of loss or damage?

It costs KRW 15,000

How does HSBC protect my personal information?

We at HSBC take the protection of our customer's information very seriously. That's why we do not disclose your information to anyone else without your express consent. To prevent unauthorized access to your personal information, we require you to enter your passwords, security codes, as well as using the latest security programs to protect your information.

How long does HSBC keep and use the personal information?

HSBC will maintain and protect all personal information during the use of our services.